Sunday, July 8, 2012

Behind the Scenes

I am taking a short break from updating my Artfire studio and I thought that since it's Christmas in July I'd like to share some behind the scenes pictures of just how I strive to go the extra mile for my customers.

All of my fans be them on Facebook, Twitter, here on my blog, or anywhere else you are watching me and my customers are the ones that make it possible for me to do what I love. I know for me when I go shopping at other handmade, vintage, and supply shops on Etsy, Artfire, or anywhere else I love it when my order is given that personalized touch. I have bought items that came to be wrapped so beautifully and included little notes, thanks yous, business cards, and even coupons. I love knowing that the artisan and shop owner I am supporting has taken the time to stop and appreciate my business to them.

Orders are gift wrapped in colored tissue paper and sealed with festive stickers that I change around depending on the season and holiday at the time of purchase. A hand written note is also included to voice my thanks and to let you know just how much I appreciate your business. :) I also have been including my new business card with my orders for you to share with others.

Recently I had an order for two pairs of my grape cluster earrings. My customer was purchasing these for a friend of hers for her birthday. We talked on Etsy for a bit and I was given the go ahead to customize her order a little further. Polka dotted tissue paper was used to wrap the earrings and each package was sealed with some adorable birthday stickers.

I also included a special Hallmark card, with matching envelope, with a personalized greeting (as requested from my customer), to go with the order. And as always, I included a note for my buyer. Two business cards were sent so she could share one with her friend.

Everything here is included for free with her purchase. I have stickers for just about every occasion and I am always looking for more. I definitely have a lot of fun wrapping my orders. It feels like Christmas to me, wrapping things up to send off to people. :) My hand written notes are also different for each order. I have many different note pads to use for this purpose. Someday I would love to have some stationary with my shop name on them.

Currently my vintage items are shipped in ways that maximize their safety with in the mailers. However, I can offer gift wrapping if asked. :)

What do you guys do for your customers? Do you offer gift wrap options or do you gift wrap everything, like I do? I'd love to hear what you guys do for your clientele.

Back to work for me now. Have a fabulous evening!


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